{"id":1337,"date":"2025-08-12T14:44:22","date_gmt":"2025-08-12T12:44:22","guid":{"rendered":"https:\/\/thehedgehogfactory.com\/refund-and-returns-policy-2\/"},"modified":"2025-12-06T15:13:41","modified_gmt":"2025-12-06T14:13:41","slug":"refund-and-returns-policy-2","status":"publish","type":"page","link":"https:\/\/thehedgehogfactory.com\/en\/refund-and-returns-policy-2\/","title":{"rendered":"Refund and Returns Policy"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"1337\" class=\"elementor elementor-1337 elementor-101\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-9c17fc2 e-con-full e-flex e-con e-parent\" data-id=\"9c17fc2\" data-element_type=\"container\" data-e-type=\"container\" id=\"header_pop\" 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menu-item-5272\"><a href=\"https:\/\/thehedgehogfactory.com\/sculpta\/\" class=\"elementor-sub-item\" tabindex=\"-1\">Sculpta<\/a><\/li>\n<\/ul>\n<\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-411\"><a href=\"https:\/\/thehedgehogfactory.com\/bijoux\/\" class=\"elementor-item\" tabindex=\"-1\">Jewelry<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-233\"><a href=\"https:\/\/thehedgehogfactory.com\/mon-compte\/\" class=\"elementor-item\" tabindex=\"-1\">My Account<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-885\"><a href=\"https:\/\/thehedgehogfactory.com\/liste-de-souhaits\/\" class=\"elementor-item\" tabindex=\"-1\">Wishlist<\/a><\/li>\n<li class=\"menu-item menu-item-type-post_type menu-item-object-page menu-item-430\"><a href=\"https:\/\/thehedgehogfactory.com\/contact\/\" class=\"elementor-item\" tabindex=\"-1\">Contact<\/a><\/li>\n<li class=\"menu-item wpml-ls-slot-23 wpml-ls-item wpml-ls-item-en wpml-ls-current-language wpml-ls-menu-item wpml-ls-first-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-has-children menu-item-wpml-ls-23-en\"><a href=\"https:\/\/thehedgehogfactory.com\/en\/\" aria-current=\"page\" aria-expanded=\"false\" aria-controls=\"wpml-ls-submenu-wpml-ls-23-en\" class=\"elementor-item\" tabindex=\"-1\"><img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/thehedgehogfactory.com\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/en.svg\"\n            alt=\"English\"\n            loading=\"lazy\"\n            \n            \n    \/><\/a>\n<ul class=\"sub-menu elementor-nav-menu--dropdown\">\n\t<li class=\"menu-item wpml-ls-slot-23 wpml-ls-item wpml-ls-item-fr wpml-ls-menu-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-wpml-ls-23-fr\"><a href=\"https:\/\/thehedgehogfactory.com\/\" title=\"Switch to French\" aria-label=\"Switch to French\" class=\"elementor-sub-item\" tabindex=\"-1\"><img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/thehedgehogfactory.com\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/fr.svg\"\n            alt=\"French\"\n            loading=\"lazy\"\n            \n            \n    \/><\/a><\/li>\n\t<li class=\"menu-item wpml-ls-slot-23 wpml-ls-item wpml-ls-item-et wpml-ls-menu-item wpml-ls-last-item menu-item-type-wpml_ls_menu_item menu-item-object-wpml_ls_menu_item menu-item-wpml-ls-23-et\"><a href=\"https:\/\/thehedgehogfactory.com\/et\/\" title=\"Switch to Estonian\" aria-label=\"Switch to Estonian\" class=\"elementor-sub-item\" tabindex=\"-1\"><img decoding=\"async\"\n            class=\"wpml-ls-flag\"\n            src=\"https:\/\/thehedgehogfactory.com\/wp-content\/plugins\/sitepress-multilingual-cms\/res\/flags\/et.svg\"\n            alt=\"Estonian\"\n            loading=\"lazy\"\n            \n            \n    \/><\/a><\/li>\n<\/ul>\n<\/li>\n<\/ul>\t\t\t<\/nav>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-82f3e2e e-con-full e-flex e-con e-parent\" data-id=\"82f3e2e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-7636a92b elementor--h-position-center elementor--v-position-middle elementor-arrows-position-inside elementor-pagination-position-inside elementor-widget elementor-widget-slides\" data-id=\"7636a92b\" data-element_type=\"widget\" data-e-type=\"widget\" data-settings=\"{&quot;navigation&quot;:&quot;both&quot;,&quot;autoplay&quot;:&quot;yes&quot;,&quot;pause_on_hover&quot;:&quot;yes&quot;,&quot;pause_on_interaction&quot;:&quot;yes&quot;,&quot;autoplay_speed&quot;:5000,&quot;infinite&quot;:&quot;yes&quot;,&quot;transition&quot;:&quot;slide&quot;,&quot;transition_speed&quot;:500}\" data-widget_type=\"slides.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-swiper\">\n\t\t\t\t\t<div class=\"elementor-slides-wrapper elementor-main-swiper swiper\" role=\"region\" aria-roledescription=\"carousel\" aria-label=\"Diapositives\" dir=\"ltr\" data-animation=\"fadeInUp\">\n\t\t\t\t<div class=\"swiper-wrapper elementor-slides\">\n\t\t\t\t\t\t\t\t\t\t<div class=\"elementor-repeater-item-b0cd738 swiper-slide\" role=\"group\" aria-roledescription=\"slide\"><div class=\"swiper-slide-bg\" role=\"img\" aria-label=\"CGV - THF\"><\/div><div class=\"swiper-slide-inner\" ><div class=\"swiper-slide-contents\"><div class=\"elementor-slide-heading\">Returns and Refunds Policy<\/div><\/div><\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f2bb288 e-flex e-con-boxed e-con e-parent\" data-id=\"f2bb288\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5ae439ec elementor-widget elementor-widget-spacer\" data-id=\"5ae439ec\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-57bc9e99 e-flex e-con-boxed e-con e-parent\" data-id=\"57bc9e99\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-66e234e9 elementor-widget elementor-widget-text-editor\" data-id=\"66e234e9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h2>1. Products Eligible for Return<\/h2><p>Only items in stock at the time of order can be returned. Custom-made products or those personalized via 3D printing are neither exchangeable nor refundable, in accordance with Article L221-28 of the Consumer Code. <\/p><h2>2. Return Period<\/h2><p>You have 14 calendar days from the receipt of your order to report your return request by email or via our contact form.<\/p><h2>3. Return Conditions<\/h2><p>The product must be unused, in its original packaging, and in perfect condition. For any return request, clear photos of the product and its packaging are mandatory to validate the procedure. Any item returned incomplete, damaged, or showing signs of use will not be refunded. Return shipping costs are the responsibility of the buyer, except in case of an error on our part or a defective product.   <\/p><h2>4. Return Procedure<\/h2><p>Contact our customer service to obtain the return address and an authorization number. Provide photos of the product and packaging with your request. Carefully package the product to avoid any damage during transit. Send the package with tracking. We cannot be held responsible for losses or damages related to return shipping.    <\/p><h2>5. Refund<\/h2><p>After receiving and inspecting the product, we will process the refund within 14 days via the original payment method. Initial shipping costs are not refunded, unless the return is due to an error on our part. <\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-f032cf5 elementor-widget elementor-widget-spacer\" data-id=\"f032cf5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"spacer.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-spacer\">\n\t\t\t<div class=\"elementor-spacer-inner\"><\/div>\n\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-63b75e3a e-flex e-con-boxed e-con e-parent\" data-id=\"63b75e3a\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43f66879 e-con-full e-flex e-con e-child\" data-id=\"43f66879\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t<div class=\"elementor-element elementor-element-26786521 elementor-widget elementor-widget-heading\" data-id=\"26786521\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Products<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-753d1e95 elementor-widget elementor-widget-text-editor\" data-id=\"753d1e95\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/thehedgehogfactory.com\/en\/shop\/decor\/\">Vases<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/shop\/decor\/\">Boxes<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/shop\/lamps\/\">Lamps<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/jewelry\/\">Jewelry<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/originality\/\">Originality<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/my-account\/\">My Account<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/contact\/\">Contact<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-13a56a6b e-con-full e-flex e-con e-child\" data-id=\"13a56a6b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6f75ea90 elementor-widget elementor-widget-heading\" data-id=\"6f75ea90\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Information<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-137b8cce elementor-widget elementor-widget-text-editor\" data-id=\"137b8cce\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/thehedgehogfactory.com\/en\/about-us\/\">About Us<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/environment\/\">Environment<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/payment\/\">Payment<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/delivery\/\">Delivery<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/faq\/\">Help &amp; Support<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/refund-and-returns-policy-2\/\">Refund &amp; Return<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-556d5ca9 e-con-full e-flex e-con e-child\" data-id=\"556d5ca9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-49115b6d elementor-widget elementor-widget-heading\" data-id=\"49115b6d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Legal<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-6671a723 elementor-widget elementor-widget-text-editor\" data-id=\"6671a723\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><a href=\"https:\/\/thehedgehogfactory.com\/en\/privacy-policy\/\">Privacy Policy<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/legal-notice\/\">Legal Notice<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/terms-and-conditions\/\">Terms and Conditions<\/a><\/p><p><a href=\"https:\/\/thehedgehogfactory.com\/en\/cookie-policy-eu\/\">Cookies<\/a><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7efe503c e-con-full e-flex e-con e-child\" data-id=\"7efe503c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6dff024d elementor-widget elementor-widget-heading\" data-id=\"6dff024d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Payments<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-5bf7004a elementor-widget elementor-widget-image\" data-id=\"5bf7004a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"256\" src=\"https:\/\/thehedgehogfactory.com\/wp-content\/uploads\/2025\/09\/Paiement-securise-Transpalux-3-1024x256.png\" class=\"attachment-large size-large wp-image-2118\" alt=\"\" srcset=\"https:\/\/thehedgehogfactory.com\/wp-content\/uploads\/2025\/09\/Paiement-securise-Transpalux-3-1024x256.png 1024w, https:\/\/thehedgehogfactory.com\/wp-content\/uploads\/2025\/09\/Paiement-securise-Transpalux-3-300x75.png 300w, https:\/\/thehedgehogfactory.com\/wp-content\/uploads\/2025\/09\/Paiement-securise-Transpalux-3-768x192.png 768w, 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data-widget_type=\"social-icons.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"elementor-social-icons-wrapper elementor-grid\" role=\"list\">\n\t\t\t\t\t\t\t<span class=\"elementor-grid-item\" role=\"listitem\">\n\t\t\t\t\t<a class=\"elementor-icon elementor-social-icon elementor-social-icon-facebook elementor-repeater-item-305fc94\" href=\"https:\/\/www.facebook.com\/TheHedgehogFactory\/\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-screen-only\">Facebook<\/span>\n\t\t\t\t\t\t<svg aria-hidden=\"true\" class=\"e-font-icon-svg e-fab-facebook\" viewBox=\"0 0 512 512\" xmlns=\"http:\/\/www.w3.org\/2000\/svg\"><path d=\"M504 256C504 119 393 8 256 8S8 119 8 256c0 123.78 90.69 226.38 209.25 245V327.69h-63V256h63v-54.64c0-62.15 37-96.48 93.67-96.48 27.14 0 55.52 4.84 55.52 4.84v61h-31.28c-30.8 0-40.41 19.12-40.41 38.73V256h68.78l-11 71.69h-57.78V501C413.31 482.38 504 379.78 504 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Products Eligible for Return Only items in stock at the time of order can be returned. Custom-made products or those personalized via 3D printing are neither exchangeable nor refundable, in accordance with Article L221-28 of the Consumer Code. 2. Return Period You [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_canvas","meta":{"footnotes":""},"class_list":["post-1337","page","type-page","status-publish","hentry","entry","owp-thumbs-layout-horizontal","owp-btn-normal","owp-tabs-layout-horizontal","has-no-thumbnails","has-product-nav"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.4 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>Refund and Returns Policy - The Hedgehog Factory<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/thehedgehogfactory.com\/en\/refund-and-returns-policy-2\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Refund and Returns Policy - The Hedgehog Factory\" \/>\n<meta property=\"og:description\" content=\"Get 10% off your first order: code \u201cwelcome\u201d Returns and Refunds Policy 1. 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